Frequently Asked Questions

These are some of our most commonly-asked questions, but if there's something that isn't addressed here, you can always reach out to us!

Where will my miner be hosted?

Our ASIC miner hosting facilities are located exclusively in Manitoba Canada.

Can I visit my miners?

Unfortunately no, at this time visiting the hosting facilities is not permitted for security reasons. This rule is in place to safeguard the integrity and security of your miners. However, our team can send you images of your ASIC upon request.

How will I be invoiced?

You will receive a monthly invoice by email for the upcoming month. Payment is collected through Square via Credit Card.

What is the price of the security deposit?

For a standard 2 year hosting agreement, the security deposit amount is equal to 3 hosting months. For example:

  • S19k Pro @ $212.13 per month for hosting x 3 = $636.40
  • S19 XP @ $232.96 per month for hosting x 3 = $698.89

What happens if my miner needs a repair?

Our team will contact clients who have issues with the ASIC miner(s). Our technical team will complete a series of tests to the unit to identify the issue and create a repair work order for client to review and approve. Once approved, the repair will be carried out within 10 business days.

What is the minimum contract length?

Currently, we offer a minimum contract length of 24 months for hosting new ASIC miners.

Our BYOM program offers both 12 month and 24 month contract options.

Can I bring my own miners?

Yes, please see our Bring Your Own Miner page for an in depth explanation of the service we offer.

Is there a setup fee?

Yes, there is a small fee of $40.00 CAD for new ASICs and $60.00 CAD for pre-owned ASICs. This covers the cost of properly configuring your miner with your pool details, cleaning (if required) and the installation and power cord cost.

What does the all-in cost cover?

The all-inclusive cost covers everything necessary for the miners to be operational and maintained. Your hosting contract details any additional ad-hoc charges, such as facility repairs.

How do I calculate the “all in” monthly power cost?

Use the equation: kw x electric rate x 24 hours x 365 days / 12 months. For example, the monthly cost for a single Antminer S19 XP 141 THs at a rate of 10.5 cents would be calculated as follows: 3.031kw x $0.105 cents x 24 hours x 365 days / 12 months = $232.33 CAD.

How is the mining payout processed?

The payout of the miner is controlled through your mining pool to a wallet chosen by the client. For security reasons, we do not retain the mined rewards in company wallets but instead, the pools are configured to pay out rewards directly into your designated wallet.

How do I submit a Support Ticket?

For specific questions or support needs, please navigate to our Contact Us page on the Gator Mining website and complete the request form on our portal.